It comes as no wonder that in recent times, the intersection of technology and health insurance claims has witnessed a remarkable transformation. The experience that customers get at the time of claims is what they’ll remember the most, and therefore, digitisation is rapidly amping up claims assistance to create a seamless experience. Traditionally, the days of tedious paperwork, time-consuming processes and broken customer experience plagued the health insurance industry. With the advent of digital tools, insurers and policyholders alike are experiencing a significant shift towards streamlined, efficient, and transparent claim settlements.
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